Patient Concierge Services

For patients and their families who visit your hospital regularly or spend many hours or days on site, concierge services can take away concerns of their home “to-do” lists—even adding happy memories to their hospital stay.

Like our other services, the HealthPark Valet Concierge Services take a personalized approach to each interaction with your patients and guests to help ensure a positive patient experience.

Concierge services help patients settle in

Our warm and friendly concierges help patients get settled in their rooms and ensure their nonclinical questions are answered. Along with our Front Desk and Greeter Services our Patient Concierge Services offers comforts such as:

  • Sharing a friendly smile and offering social interaction with your volunteers
  • Researching and coordinating cost-effective travel and accommodations for family members
  • Arranging services like a haircut
  • Ensuring patients’ household “to-do” lists and maintenance are taken care of—from gardening to pet care

Beyond the basics, for longer-term stay patients, we are always happy to go the extra mile.

Our Patient Discharge Services ensure the patient’s final moments in the hospital are as friendly and comfortable as the rest of their stay, that transportation awaits, and that the patient understands their discharge care plan.

Gauging patient satisfaction

Concierge services may be high-touch, but we understand they also need to be measurable. We encourage patients to provide feedback to understand satisfaction with our services, so we can continually improve.

Contact us to discuss how we can customize a concierge service that fits your budget and patient experience goals.